Refund Policy

Quick guide

This policy is divided into three sections. See the one you need:

Returns: how to return a product depending on where you are sending it from (mainland Spain and the Balearic Islands, the Canary Islands or abroad), how refunds are made and what to do if a product arrives faulty.
Right of withdrawal: your legal right to withdraw from the purchase within 14 calendar days, how to exercise it, what condition the product must be in, the exceptions and a model form.
Cancellations: how to cancel an order before it is shipped.

If you have any questions, email us at tienda@dcymprdvfitn.shop or call us on 935 953 729.

1. Returns

From mainland Spain and the Balearic Islands

If you change your mind, you can return the products you bought with no time limit, provided they have not been used and you keep all the original packaging.

Returns from mainland Spain and the Balearic Islands are completely free, and we offer two options for returning the parcel: you can take it to a nearby drop-off point or hand it to the courier at the address you gave us.

The returned product must be handed to the courier inside another standard box (either the Claudia&Julia box it arrived in or another one, but the product cannot be handed to the courier without a box).

If this is not done, we will not be able to accept the return and will send the item(s) that do not meet the conditions specified above back to you. The cost of this shipment will be borne by the customer.

You can arrange the return directly in our help centre: https://dcymprdvfitn.shop/en/pages/help-center?hcUrl=%2Fes-ES

After receiving your return and once the warehouse has given us the OK, we will refund the returned products (excluding shipping costs) as soon as possible (in any case, within the following 14 calendar days). Refunds are made using the same payment method used for the purchase, or you can choose to receive the refund as a gift card to use in our shop.

From the Canary Islands

If you change your mind, you can return the products you bought with no time limit, provided they have not been used and you keep all the original packaging. If you would like to return a product, you can call us on 935 953 729 or email us at tienda@dcymprdvfitn.shop and we will tell you the steps to follow.

Returns from the Canary Islands have a cost, which will be shown in the returns portal. We offer two options for returning the parcel: you can take it to a nearby drop-off point or hand it to the courier at the address you give us.

From abroad

Returns from abroad have a cost, which will be shown in the returns portal. We offer two options for returning the parcel: you can take it to a nearby drop-off point or hand it to the courier at the address you gave us.

Claims and returns of faulty products

The legal guarantee in Spain is 3 years, except for some manufacturers that offer a longer period.

If you are returning a product because of a defect, you must notify us within 14 days of the date of receipt so that we can process the claim and arrange an exchange or return.

You can submit the claim at this link: https://dcymprdvfitn.shop/devoluciones-garantia

Via the link you will need to provide:

A description of the defect or how it occurred.
2–4 meaningful images showing the defect. The defect must be clearly visible on a screen.

Claudia&Julia will cover the return costs of faulty products.

Your claim will be assessed by our team and, if no defect can be seen in the product, we will contact you to offer you a solution.

2. Right of withdrawal

In accordance with Directive 2011/83/EU and Omnibus Directive 2019/2161/EU

Withdrawal period

In accordance with European consumer protection legislation, you have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire 14 calendar days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

Legal basis: Art. 9 Directive 2011/83/EU — Consumer Rights Directive.

How to exercise the right of withdrawal

To exercise the right of withdrawal, you must notify us of your decision by email or use the returns link: https://dcymprdvfitn.shop/devoluciones.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Refund

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Returning the product

We will send you a prepaid return label. Collection or return of the item will not cost you anything extra.

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Condition of the returned product

You have the right to examine and check the item in the same way as you would in a physical shop. This includes opening the packaging and trying the product (without using it) to establish its nature, characteristics and functioning.

However, you are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Examples of acceptable use (no loss of value):

Opening the packaging to examine the item.
Placing the product on an induction hob only to check that it works correctly with it.
Switching on an appliance and checking that it works.
Checking the dimensions or colour of the item.

Examples of use that may result in a loss of value:

Using a product for cooking or in contact with food.
Using an appliance continuously for several days.
Damaging, scratching or wearing the product beyond reasonable examination.
Removing labels or warranty seals unnecessarily.

If a loss of value is found due to such use, we will inform you of the amount to be deducted from the refund, with a detailed justification. The rest of the amount will in any case be refunded within the established period.

Exceptions to the right of withdrawal

In accordance with Art. 16 of Directive 2011/83/EU, the right of withdrawal does not apply to the following contracts:

Goods made to the consumer’s specifications or clearly personalised.
Sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery.
Goods which are liable to deteriorate or expire rapidly.
Goods which, after delivery, are, according to their nature, inseparably mixed with other items.

Step-by-step return process

Notify us of your decision to withdraw within 14 days of receiving the order, either by email or using the return options available on our website.
We will send you confirmation of receipt and a return label.
Pack the item securely and drop it off at the indicated collection point within 14 days.
Once we have received the item or proof of shipment, we will make a full refund within a maximum of 14 days.

Model withdrawal form

If you would like to withdraw from your purchase by email, you can fill in and send this form:

For the attention of: We Love Cooking, SLU
NIF: B66594979
Email: tienda@dcymprdvfitn.shop

I hereby give notice that I withdraw from my contract of sale of the following goods:

— Goods: ______________________________
— Order number: ______________________
— Received on: __________________________
— Name of consumer: __________________
— Address of consumer: ________________
— Signature (only if this form is submitted on paper): ________________
— Date: ______________________________

Last updated: June 2026 | Directive 2011/83/EU | Omnibus Directive 2019/2161/EU

3. Cancellations

You can cancel any order that has not yet been shipped, either directly from your customer account, which is the quickest and most effective way, or by phone, email or in our chat with the virtual assistant.

If the order has already been shipped, you can wait for it to be delivered and then arrange the return.