Help centre and frequently asked questions
Find answers about orders, shipping and returns, or write to us and we'll help you.
We couldn't find any questions with those words. Write to us and we'll help you.
Track my order
Enter the order number shown in your confirmation email and the email address you used to place the order.
Your order [pedido] is ready and has a tracking number. Click the button to see where your shipment is.
Part of your order [pedido] is ready and has a tracking number. The rest will be sent as soon as it's ready and we'll let you know by email.
We're preparing your order [pedido]. When we ship it, you'll receive an email with the tracking number and you'll see the link here.
Order [pedido] has been cancelled. If you have any questions, write to us.
We couldn't find an order with that number and email address. Please check they match the ones in your order confirmation email.
Enter the order number and the email address you used to place the order.
Enter the order number. You'll find it in your order confirmation email.
Please check the email address: something seems to be missing. Enter the same one you used to place the order.
We can't check your order right now. Please try again in a few minutes or write to us.
View trackingCancel an order
You can cancel your order until we prepare it for shipping. Enter the order number shown in your confirmation email and the email address you used to place the order.
Your order [pedido] ([importe]) hasn't been prepared yet, so you can cancel it.
If you cancel it, we'll refund the amount using the same payment method and you'll receive a confirmation email. Do you want to cancel it?
Your order [pedido] ([importe]) hasn't been prepared yet, so you can cancel it. As you haven't been charged yet, you won't have to pay anything.
Do you want to cancel it?
Yes, cancel the order No, keep the order Cancelling…We've cancelled your order [pedido]. We'll refund the amount using the same payment method; depending on your bank, it may take a few days to appear. You'll receive a confirmation email.
We've cancelled your order [pedido]. As you hadn't been charged, there's nothing else you need to do. You'll receive a confirmation email.
Great, we'll keep your order [pedido] and carry on preparing it.
Your order [pedido] is already prepared for shipping, so we can no longer cancel it.
Once you receive the parcel, you can arrange the return through our returns portal. It's free from mainland Spain and the Balearic Islands, and there's no time limit if you haven't used the product and still have the original packaging.
Order [pedido] has already been cancelled. If you have any questions, write to us.
We couldn't find an order with that number and email address. Please check they match the ones in your order confirmation email.
Enter the order number. You'll find it in your order confirmation email.
Please check the email address: something seems to be missing. Enter the same one you used to place the order.
Enter the order number and the email address you used to place the order.
We couldn't cancel the order automatically. Write to us or call us on +34 935 953 729 and we'll cancel it for you.
We can't check your order right now. Please try again in a few minutes or write to us.
Make a return or exchange
Returns are handled through our returns portal. If you'd like to exchange a product for another, return it and place a new order for the one you prefer.
Why do you want to return it?
I ordered it by mistake or changed my mind
You can return any product with no time limit, as long as it hasn't been used and you keep all the original packaging in perfect condition. In the portal you can choose to take the parcel to a nearby drop-off point or hand it to the courier at the address you give us.
Send the product inside another box, either the Claudia&Julia box it arrived in or a different one, and never in its original packaging alone. If these conditions aren't met, we won't be able to accept the return and will send the product back to you, with the shipping costs payable by you.
It's faulty or not what I ordered
In the warranty portal you'll need to add a short description of the problem and 2 to 4 photos that clearly show the fault. We cover the return costs for a faulty product. If we inspect it and find no fault, we'll contact you to help you use it without any problems.
If you're returning from another country, write to us at tienda@dcymprdvfitn.shop and we'll explain how to do it.
Any other questions about the shop?
Who we are, how we choose our products and why more than 175,000 customers trust Claudia&Julia.
About us
Our story, our name and where we are.
What is Claudia&Julia?
Claudia&Julia is an online shop specialising in quality kitchenware, founded in 2012 in Manresa (Barcelona). We select more than 8,000 products from over 150 premium brands, with a clear focus on traditional cooking and uncoated utensils, such as iron and stainless steel frying pans.
Who is behind Claudia&Julia?
Claudia&Julia is a family project that began at the end of 2012 as the online extension of the kitchenware shop the founders’ family ran in Manresa. There we saw that De Buyer iron frying pans sold very well, but were hard to find in other shops and online. That is how a shop with a clear focus on traditional cooking was born.
Today we are a team of 17 people in Manresa. Discover our story.
Why is it called Claudia&Julia?
Our name is a small tribute to a film we love: Julie & Julia. Released in 2009, it tells the intertwined stories of Julie, a young woman who escapes from her job through a cooking blog, and Julia Child, the wonderful cook who popularised French cuisine in the United States.
The film, starring Meryl Streep, reflects many key aspects of our project: the fantastic Julia Child, a love of traditional cooking and the excitement of creating something of our own beyond our day-to-day work.
What’s more, when we created Claudia&Julia we were expecting our third child, and we were sure that if it was a girl, she would be called Julia. The name was also a nod to what this project meant to us: a family business built with love for our children, in the hope of balancing our working life with our family.
The funny part is that our third child was a boy. Then came a fourth… and he was a boy too. So the name brings together Claudia, the shop’s founder, and Julia, our small tribute to Julia Child.
Where is Claudia&Julia? Do you have a physical shop?
Our offices and warehouses are in Manresa (Barcelona). Unfortunately, we don’t have a physical shop: we are an online shop and we ship throughout Spain and to much of Europe.
We are looking into opening a collection point at our offices in the centre of Manresa for local customers.
Expertise and selection
What you’ll find in our shop and how we choose it.
Which kitchen products and brands does Claudia&Julia specialise in?
We specialise in utensils for traditional cooking: iron frying pans, stainless steel frying pans, ceramic frying pans, cast iron cocottes, knives, baking equipment and small appliances.
We work with more than 150 premium brands, including De Buyer, Le Creuset, Staub, Lodge, WMF, Fissler, KitchenAid, BRA, Cristel, Magimix and Ninja.
How does Claudia&Julia choose the products in its shop?
From the start we wanted to steer clear of the typical shop full of gadgets and trendy products. We were born at the height of the creative baking craze — cupcakes, fondant… — but we decided to step away from trends and focus on traditional, everyday cooking and on utensils from manufacturers with a long history.
Our experience in the physical shop gives us in-depth knowledge of the market and the brands: we know which manufacturer is the best in each product range, where and how it makes its products and what quality it offers. That’s why, when a trusted manufacturer launches a new product, we know it will live up to what our customers expect.
What makes Claudia&Julia different from other kitchenware shops?
Our online shop grew out of a physical shop with many years of experience, direct contact with customers and in-depth knowledge of the sector. On top of that, we have a clear focus on traditional cooking and uncoated utensils, a selection of more than 150 premium brands and a team that advises you before and after your purchase.
Since 2012 we have served more than 175,000 customers and shipped more than 300,000 orders, with over 60,000 verified reviews and an average rating of 4.8 out of 5.
Trust
Reviews, payment methods, official brands and warranty.
Is it safe to buy from Claudia&Julia?
Yes. We have been selling online since 2012 and have shipped more than 300,000 orders to over 175,000 customers. We have more than 60,000 verified reviews with an average of 4.8 out of 5, and we offer returns with no time limit on unused products in their original packaging.
Payment is secure and encrypted, and you can choose the payment method you feel most comfortable with: card, Bizum, PayPal, bank transfer, cash on delivery or pay in instalments with SeQura.
Where can I read customer reviews?
All our reviews come from verified buyers. You can read them on each product page and all together on our customer reviews page: more than 60,000, with an average rating of 4.8 out of 5.
Are you an official distributor of the brands you sell?
Yes. We work directly with the manufacturers or their official distributors in Spain, so all our products are genuine and come with the brand’s official warranty.
Do the products come with a warranty?
Yes. All products come with a 3-year legal guarantee and, for many brands, an additional manufacturer’s warranty. On that page you’ll find what it covers and how to claim it.
Shopping
International shipping, discounts and promotions.
Do you ship to other countries?
Yes. As well as mainland Spain, the Balearic Islands and the Canary Islands, we ship to Germany, Austria, Belgium, Bulgaria, the Czech Republic, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania and Sweden. If you live in another country, get in touch and we’ll see if it’s possible.
You can check costs and delivery times in our Help centre.
Do you have discount codes?
Yes. If you subscribe to the Claudia&Julia newsletter, we’ll give you €5 off your first order (on purchases over €100) and the e-book Pasteles y tartas saladas, with 16 recipes. What’s more, every week we send our subscribers new offers and promotions.
Do you have an outlet, sales or Black Friday?
Yes. Every month we prepare different offers and organise special weeks for our most important brands, so you can buy at a better price. We also have an Outlet section with discounts all year round. We always announce all our promotions first in our newsletter.
Content and community
Recipes, social media and sustainability.
Do you have recipes and cooking tips?
Yes. On our blog we share more than 1,000 recipes and practical guides, such as how to season an iron frying pan, cook with stainless steel or care for each material, so you can get the most out of your utensils.
Are you on social media? Do you have an ambassador programme?
Yes. We are on Instagram, TikTok, Facebook and YouTube, where more than 200,000 people follow us. If you create cooking content, you can join our ambassador programme.
What does Claudia&Julia do for sustainability?
From the very beginning we have championed iron and stainless steel frying pans: they have no non-stick coating, so there is no layer to wear out with use, which is the most common reason for having to replace a frying pan. To protect orders, wherever possible we reuse the cardboard from our suppliers’ boxes or use recycled paper, and we seal boxes with plastic-free kraft paper tape. In addition, for every order we make a contribution to reforestation projects through Shopify Planet. More about our commitment.
Can't find what you're looking for?
Write to us and we'll reply as soon as possible. If your enquiry is about an order, please include the order number so we can help you faster.
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935 953 729Monday to Friday, 9am–5pm
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tienda@dcymprdvfitn.shopBy email, whenever suits you best
